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EJARI ONLINE TERMS & CONDITIONS – Please read this carefully. By submitting an order on this website you are agreeing to the terms that appear below which will apply to any purchase made on this website. To register with and shop with Ejari-Online.com you must be eighteen years of age or over.
All Ejari applications, registrations and cancellations alike, are backed by our 1-week delivery guarantee. We guarantee that your service request will be processed within 7 days from the moment we receive the required documents and related payment. If the processing of your Ejari application takes longer, we will refund the amount paid for the online service in full. Let’s make an example. Assuming that your contract gets registered in more than 7 days and that the price of the online service is AED 370, you will receive a refund of AED 370 = $100.73. The current price of the online service is published at this page. Since the guarantee comes into effect when users submit all the required documents, we strongly advise users to read and understand the registration requirements and cancellation requirements before submitting a service request. In case users fail to produce any of the mandatory documents or such documents are incomplete, corrupt, unreadable or not compliant (for example, expired UAE Visa, missing Title Deeds, tenancy contract is not signed by landlord, etc.), the 1-week delivery guarantee will not apply and no money back guarantee can be claimed due to the applicant’s negligence.
The 1-week count of the money back guarantee starts from the moment we receive a complete application and related payment. For example, if the applicant submits his documents and pays the service fee at 10am on Monday, we guarantee the issuance of the Ejari certificate by Monday next week at 10am. The same applies to Ejari cancellations with reference to the issuance of the Ejari Termination ID. Applications submitted on Fridays and bank holidays are considered to be submitted at 9am of the next working day. If we deliver an Ejari Certificate or Termination ID past such deadline, applicants will be able to avail of the money back guarantee and get a refund equal to the price paid for the Ejari online service (ie. AED 370 = $100.73 for Ejari registrations OR AED 180 = $49.01 for Ejari cancellations). Please note that a service request is considered “complete” when all documents are provided in compliance with local laws and regulations. If any of the mandatory documents are missing, unclear, incorrect, corrupt, incomplete, unreadable, expired, or else not complaint with the law, the 7-day count will be deferred to the moment we receive a compliant version of the missing or faulty document in accordance with the registration requirements and cancellation requirements published on this website. Users who fail to produce the required set of documents will not be able to claim the money back guarantee since the delay is imputable to their negligence.
There are cases in which RERA rejects an Ejari registration or cancellation request due to issues related to the rented property. Common issues are:
In case of issues with the property, we will not be able to proceed further until the landlord or the tenant take action and fix the reported issue. We will do our best to send clear instructions and guide users through the process step by step. Nevertheless, it’s the applicant’s responsibility to update the property records at Dubai Land Department or maintain the property in good standing with all government agencies. Should an application fail due to an issue with the property, the delay will not be considered imputable to the work of the website and under no circumstance applicants will be able to claim a refund for late delivery.
If the issue with the property cannot be fixed and/or users decides to withdraw their application, applicants will receive a refund limited to the price paid for Ejari government fees, Innovation fee, Knowledge fee and Typing service fees (AED 215 = $58.53 for registrations; AED 40 = $10.89 for cancellations). A full breakdown of costs can be found at this page.
Visitors acknowledge that they have a maximum amount of time equal to 6 months from the date of payment to submit all the required documents (or fix possible issues with the property). If visitors fail to provide the required set of documents or fail to solve possible problems with the property within 6 months from the payment date, their application will be automatically closed, the initial payment will be considered final and no refund can be claimed any more. For this reason, we invite applicants to cooperate and fix possible issues with the documents or with the property in a reasonable time. In case it is impossible to obtain the necessary documents or fix the issues with the property, we advise applicants to withdraw their application and request a refund before the expiration of the 6 months deadline, after which no refund can be issued. By submitting an order, customers acknowledge and accept these terms and conditions.
In case applicants request the registration of a rental contract that was already registered in the system at an earlier date, we will issue a refund limited to the price paid for Ejari government fees, Innovation fee, Knowledge fee and Typing service fees (AED 215 = $58.53 for registrations). We will retain the price paid for the Ejari online service. A full breakdown of costs can be found at this page.
Customers are free to withdraw their Ejari application at any time before their application is processed (not after). Sometimes things go wrong and we regret to see customers leaving. Should this happen, we will issue a full refund minus the price of possible digital products delivered for free along with the initial purchase. If a discount coupon was issued with the initial order, the coupon code will be terminated and no discount can be claimed for a next purchase.
Refunds are processed in the same manner in which the applicant originally paid. For example, if the applicant paid the balance with Paypal and is now due a refund, the funds will be returned to the applicant’s Paypal account. In order to process a refund we need to receive a written notice by email in which the applicant expresses his will to withdraw his Ejari application and receive a refund instead. The refund will be processed within 5 business days of our receiving your written request.