Ejari online

How to Cancel Ejari online

If you want to cancel a tenancy contract from the Ejari system online (cancel Ejari), you need to comply with the Ejari cancellation requirements set on this page.

How to Cancel Ejari – Cancellation Requirements

The applicant is required to share contact details (name, email, phone number) as well as upload some mandatory documents in the system. Each file should not exceed 3MB in size. Acceptable formats are jpg, gif, pdf, doc, tiff, jpeg.

Find here the complete list of requirements:

• Emirates ID of the Applicant
  The applicant is the person requesting the cancellation of the Ejari contract.
• Passport copy of the vacating tenant (or Trade License)
  If the tenant is a legal entity, company or corporation, please provide the company Trade License as well as the Emirates ID (or Passport) of the company manager.
• Ejari Certificate (or Tenancy Contract)
  If the Ejari Contract was lost or cannot be retrieved, the applicant can still request its termination by providing a copy of the original Tenancy Contract signed by landlord and tenant. In this case, the applicant must also provide additional documents, namely the Title Deeds or Affection Plan of the rented property.
• NOC (No Objection Certificate – view/download NOC sample)
  This document is a self-declaration written and signed by the Landlord attesting that the lease was terminated. This declaration must include the following: name of the landlord (or, if landlord is a company, the name of the company); the details of the rented property (plot number, building name, unit number, DEWA premise number); declaration of ownership; name, nationality and passport number of the vacating tenant; declaration that the tenancy was terminated and formal request to cancel the Ejari contract; at the bottom of the document, enter owner’s name and apply a proper signature matching with the signature that appears on the landlord’s passport or Emirates ID. If the landlord is a company, please apply the company stamp and ask the company manager to sign the document. In this case, please submit company Trade License and company manager’s Emirates ID. NOTE: if the property is vacant (not tenanted), please do not edit the section concerning the new tenant and leave the new tenant’s fields blank.
• Final DEWA bill (or proof of New Account setup)
  This is the last bill DEWA gave the tenant upon termination of the DEWA account. The bill must state “Final Bill” and show the balance amount. The outstanding charges must be cleared before requesting the cancellation of the Ejari Contract. The Ejari Termination process will fail if DEWA charges are not paid in full. We accept a scan of final DEWA bill stamped at the DEWA office or a copy of the “Green Bill”, ie. the digital version of the document downloadable from the DEWA website. If the paper version is provided, make sure the document displays a “Final Bill” stamp as well as a “Paid” stamp on the front side. If the final bill cannot be found, the applicant can still request the cancellation of the Ejari contract by providing a recent DEWA bill issued in the name of another individual (the person living now in the premises) or any other DEWA document proving the setup of a new DEWA account whose date follows the termination date of the rental contract.
• Emirates ID of the Landlord (or Passport copy if foreigner)
  The Landlord is the owner of the apartment. The name on the Emirates ID must match with the landlord’s name in the Ejari contract as well as in the NOC statement.

Additional documents

In special cases, some additional documents are needed.

CASE #1: Property was sold during the tenancy period
If the property was sold during the tenancy term and the property buyer took over the rental contract, please verify and provide some additional documents:

• Title Deeds (or Affection Plan or SPA)
  Applicants must prove the ownership change and the identity of the new owner. Please submit the Title Deeds document issued by Dubai Land Department, or the Affection Plan issued by Dubai Municipality or the Sales and Purchase Agreement (SPA). The proof of ownership must show the name of the new property owner (the new landlord). If a SPA is submitted, please make sure it clearly states the Plot Number and the Community Name in compliance with Dubai Land Department standards.
• Emirates ID (or passport) of the new property owner
  Applicants are requested to submit a copy of the new owner/landlord’s Emirates ID (front and back side). If the owner does not reside in the UAE and no Emirates ID is available, please submit his passport.

CASE #2: NOC is signed by a representative of the Landlord
If the No Objection Certificate is signed by one of the landlord’s representatives, the applicant must submit the following:

• Power of Attorney (POA)
  Please provide a copy of the Power of Attorney (POA – view sample here) giving the representative power to sign in the name of the landlord. Please mind that a NOC signed by a representative is invalid in absence of a valid POA. IMPORTANT: we do not accept POA where the representative is a broker or real estate agent. If the POA does not comply with these rules, please visit an Ejari authorized office for further assistance as we will not be able to process your application online.
• Emirates ID (or Passport + UAE Visa) of the signing representative
  The POA must be accompanied by the POA holder’s Emirates ID in compliance with local laws as well as RERA regulations. If the Emirates ID is not available, please upload a copy of the POA holder’s passport and UAE Visa. Emirates ID (or passport + UAE Visa) shall not be expired.

Notice concerning non-automatic expiration of Ejari contracts

Following a change in Ejari rules dated 11-OCT-2015, tenants and landlords are required to terminate Ejari contracts not only in case of early termination, but also in case the contract is not renewed by an additional term at the end of the lease. This is quite a big change because expired contracts will not get automatically deleted from the Ejari system after the expiry date. Tenants and landlords are now asked to cancel the contract (cancel Ejari contract) in order to maintain the property in good standing. If the lease is renewed by an additional term, no cancellation is needed.

The most important implication regarding the new rule is that, when a tenant moves in a new home, if the previous lease was not cancelled, the tenant will not be able to register his new tenancy with Ejari. In fact, only one contract can be active on a property at any given time.

Failure or delay to cancel an expired or terminated contract determines the impossibility for the next tenant to register his rental agreement. Consequently, in case a ceased lease is still active in the system (due to the negligence of the landlord or to whatever other reason), the tenant might not be able to register his contract (the 2 contracts overlap in the system) and, by not having an Ejari certificate, the tenant might experience a long tail of negative consequences including the impossibility to get or renew his UAE Visa as well as other documents.

In general, it is a good habit to inquire with the landlord if the previous lease was cancelled from the Ejari system before moving into a new property. If the previous contract was not terminated, the tenant should ask the landlord to cancel it. Landlords shall cancel expired contracts (cancel Ejari) in a timely manner in order to avoid unpleasant delays with the registration of next rental contract.

It is a common practice that Ejari cancellations are made by landlords, but actually they can be done by any resident with an interest in the property (example: the new tenant). A cancellation request can be submitted online at this webpage or in person at an authorized Ejari office.

Ejari Online cancellations are generally processed in 24-48 hours only. When a termination is successfully completed, the applicant receives an Ejari Termination ID number by both email and SMS. This reference number can be used at Dubai Land Department or other Ejari offices for followups, if needed. Sometimes Ejari cancellations take a little longer up to one day due to RERA’s security checks and data sync across various systems. In any case, we guarantee a 7-day max processing time, or your money back.

Ejari registrations when the property is “already rented”

We noticed that some of our clients try to register a rental contract without knowing that another tenancy agreement is already registered and still active in the Ejari system. Since they are unaware of this essential information, the result is that the application gets rejected due to the existence of another valid contract. In order to avoid delays, tenants are invited to check with their landlords whether the property was previously rented and if the previous contract was cancelled from the Ejari system.

If clients incur in a case where another contract is registered in the Ejari system, we advise clients to cancel the old Ejari contract before registering the new contract. In this case, clients may contact the landlord to notify the issue.

Applicants can cancel the previous contract online or just request the cancellation in person by visiting an Ejari office in Dubai. Online cancellations are generally processed in 24-48 hours. After the previous contract is terminated, it will be possible to complete the registration of the new tenancy contract.